WHAT YOU WILL DO:
Reporting to the Certified Listener Program Manager, you will be tasked to supervise our Certified Listener Volunteers and with providing them with emotional support as needed.
Given that we are an emotional support service, calls may vary in nature. This is a great opportunity to learn valuable skills and volunteer from home, especially during the pandemic.

Providing immediate and confidential support to our certified listener volunteers (chat, etc.) using agency procedures and policies.
Help our Certified Listener Volunteers by providing them with resources and referrals when appropriate
Understanding what to do if you are concerned about a person’s safety (Client or Certified Listener Volunteer)
Work with callers/chatters, volunteers, and staff in a respectful and professional manner.
Ability to type 40 WPM
Perform risk assessments during calls to determine if the calls are beyond our scope.
Work with callers/chatters, volunteers, and staff in a respectful and professional manner.

What will you NOT be doing:

Certified Listeners Volunteer are not therapists or hold themselves out to be. Volunteers are to only provide emotional support and should not try to provide callers with mental health support or services.
Telling people what to do or how they should live their lives
Providing crisis intervention or addiction counselling.

PERKS OF VOLUNTEERING FOR CERTIFIED LISTENERS:

Flexible scheduling
Work from home
Gain community service hours
May be able to use hours to fill academic requirements,
Reference Letter outlining your commitment at Certified Listeners

CERTIFIED LISTENERS SKILLS AND COMPETENCIES:

Ability to work with individuals of diverse cultural and social backgrounds
Demonstrated ability to function well under pressure
Demonstrated conflict management and resolution skills
Comfortable interacting using electronic mediums
Supervisory experience preferred
Sound working knowledge of community services
Risk assessment skills
Knowledge of domestic violence and resources
Proven knowledge/experience in mental health
Demonstrated knowledge on risk assessments, suicide prevention
Training in Assist or other Suicide Intervention models preferred
Training in Non-violent crisis Intervention preferred

REQUIRED EDUCATION:

A degree or diploma in a related field (nursing, psychology, social work etc.) or is pursuing a degree in the related field
Proof that your degree is from an accredited university or college



Certified Listeners Society is committed to volunteering equity and encourages applications from all qualified candidates. Certified Listeners Society will make available reasonable accommodations for people with disabilities upon request.