Why Join the Certified Listeners Society?

We are a not-for-profit organisation based in Ontario, Canada built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year. We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time Emotional Support interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives. Visit our website to find out more about us: https://certifiedlisteners.org/

Job Overview

The Emotional Chat Volunteer, also known as a Certified Listener you will be providing emotional support on the online chat platform and provide support to chatters who are in distress and emotional. As a Certified Listener, you are not a therapist or telling others what to do and our volunteers do not provide crisis intervention or addiction counselling. There will be proper training provided before taking support chats and this is an opportunity to gain more life skills.

Responsibilities and Duties

Provide immediate and confidential support that adires by the agency procedures and policies
Complete the weekly designated shifts and reporting to Certified Listener supervisor and coordinator
Work with callers/chatters, volunteers and staff in a respectful and professional manner
Letting chatter know someone listens and cares
Letting the chatter know there is someone here to provide individual support
Managing to build relationships and have conversations through empathy and emotional on the online platform
Ongoing training, development and support from the team

What will you NOT be doing

Certified Listener Volunteers are not therapists or hold themselves out to be.
Volunteers are to only provide emotional support and should not try to provide callers with mental health support or services.
Telling people what to do or how they should live their lives
Providing crisis intervention or addiction counselling.


Qualifications and Skills

Excellent communication skill and computer literate
Proficiency in the English language in written
Capacity to remain calm and collected in a challenging situation
Non-judgmental and accepting the various values and beliefs of others
Ability to work independently
Access to reliable internet connectivity and private workspace from home
Adherence to Certified Listeners Society policies, procedures and online chat guidelines

Requirements

18+ Years Old
MUST HAVE RESIDENCY IN CANADA
Two references (professional, academic or volunteer-related)
Police reference check, including vulnerable sector screening
Successful completion of all comprehensive Core Competencies training programs, quizzes, and screening process
Reliability in fulfilling weekly shift commitments
Comply with Certified Listeners Society policies and procedures and our Code of Ethics
Maintain a confidential workplace as well as confidentiality about your work
Sign and comply to our Volunteer Non-Disclosure Agreement
Participation in ongoing training and work relation development opportunities

Perks of volunteering for CLS

Flexible scheduling
Work from home
Gain community service hours
May be able to use hours to fill academic requirements,
Reference Letter outlining your commitment at Certified Listeners

How To Apply

Start applying today by creating an account on: https://certifiedlisteners.org/application/
If you have any questions regarding the application, please reach out to: volunteer@certifiedlisteners.org