About Us
DEFEND is a volunteer-run nonprofit dedicated to protecting children and other vulnerable people online. Our mission is to reduce online risks through education and technology to create safer digital spaces.

Role Description
As a Customer Support Volunteer, you will be essential in creating a supportive and inclusive environment for our online community. This position requires a commitment to protecting and empowering our user base through proactive engagement, empathetic support, and effective resolution of community concerns. The role is essential to maintaining a high standard of user experience by ensuring timely responses to inquiries, addressing user concerns, and upholding our community guidelines.
Responsibilities
Provide prompt and empathetic support to users through our new social media platform called 65 square.
Respond to inquiries regarding account issues, safety concerns, and app features.
Monitor and report inappropriate or harmful behavior within the platform to protect users.
Collaborate with internal teams to troubleshoot technical issues and communicate solutions to users.
Maintain up-to-date knowledge of 65square’s policies, guidelines, and new features.
Collect user feedback and share insights to help improve the customer experience and platform safety.
Qualifications
Must be 18 years of age or older.
Must commit to at least 3 hours per week.
Friendly and outgoing personality with a passion for customer service.
Strong communication skills, both written and verbal, with the ability to empathize with users.
Empathetic and patient, able to remain calm under pressure.
Excellent problem-solving and conflict management skills.
Basic understanding of online platforms and customer service practices (training provided as needed).
Comfortable working independently in a remote environment.
Passionate about making a positive impact on digital communities.
Previous experience in customer support is preferred but not required.
Ability to stay calm under pressure and solve problems efficiently.
How to Apply:
If you are interested in joining our team, please send your resume and a brief cover letter to hr@helpusdefend.com.